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FAQs

You can create your account before or after you purchase an item in apana.id.
You can register by going to "Log in/Register" on the right top corner.
You can also create your account using your Google+ and Facebook Account.
First of all, choose the product(s) that you want Click add to cart Click Proceed to Checkout Fill in the required information to complete your purchase.
You can order Products in the following ways:
  • online via the website / mobile website ; or
  • by telephoning 021-29574396 / 081291527262 (sms/call); and
  • via Line (@apana.id), Whatsapp (0812915 - apana), BBM (5BE5CD59).
If your status order is still "Pending", you can cancel your order from your dashboard.
If you already paid for it, please quickly contact us and our costumer service will help you to not process your order. If it's too late do not worry, you can send the items back to us and we will fully refund your money.
We accept:

  •  (How to register Bcaklikpay)

  •  (How to register Mandiri Clickpay)

  •  (How to register  CIMB Clicks & Rekening Ponsel)

  •  (Make payment confirmation afterwards)
  • Usually we will send Payment Confirmation Email to you.
    In case you didn't get it, Click
    Our promotional voucher is limited for selected products only. The promotional code you received is unique for your account only, which means only you can use your promotional code. Promotional voucher codes cannot be re-used. Promotional voucher codes may not be used in conjunction with any other offer, discount or promotion.
    Yes we do!.
    Follow this instruction for returns and exchange  (Returns & Replacements)
    No, we don't ship our products anywhere outside Indonesia. But we are planning to ship internationally in the future. Follow our newsletter for updates.
     
    You can track your order once we shipped your item. A tracking number will be provided to you.

    Copy and Paste your tracking number below.

    or go to Customer Service for more info.
    Depends on the shipping method you choose. Different shipping method varies the arrival time.
    • JNE (CTCOKE) JNE City Courier - (1 Kg) Rp 8,000
    • JNE (CTC) JNE City Courier - (1 Kg) Rp 9,000
    • JNE (PELIK) Amplop Pra Bayar PELIKAN - (1 Kg) Rp 10,000
    • JNE (CTCYES) JNE City Courier - (1 Kg) Rp 18,000
    No it is not. Your package will be shipped using JNE.
    You can send your look book or portfolio to Mr.panda@apana.id.
    We will review your products/services and we will inform you via email afterwards.
    You can reach Mr. Panda with:
    Email: Mr.Panda@apana.id
    Telephone: +6221 29574396
    ADD US

    apana_id

    @apana.id

    0822111 apana 27262

    Sure thing! In fact here's a dancing panda!
    .